Have a question about your order status, delivery, or tracking number? Reach out to us at support@lifewand.com and we’ll provide you with an update as soon as possible. We're happy to help with:

• Tracking or delivery delays
• Changing a shipping address
• Cancelling or modifying an order (if it hasn't shipped)
• Help with warranty activation or returns

Need help learning how to use your LifeWand? Our team can guide you through:

• Proper cocking technique
• Choosing the right mask size
• How to practice safely
• Storing and maintaining your device
• Troubleshooting after use

We're here to ensure you feel confident using LifeWand in an emergency.

If you received a damaged product or believe your LifeWand is not functioning as intended, please contact us at support@lifewand.com

Be sure to:

• Include your original order number
• Attach a photo or short video of the issue, if possible
• Let us know how it was stored and if it had been previously used

Please note: Devices that have been tampered with or taken apart are not covered under warranty.

Interested in carrying LifeWand at your store or clinic? Looking for partnership or media collaboration opportunities?

We’d love to hear from you. Email us at:

partners@lifewand.com

We proudly design and distribute LifeWand in Toronto, Canada.

We do not currently have a walk-in customer service location, but we are always available via email.